Last updated: December 15, 2024- Equine Sport and Rehabilitation Centre (“we”, “our”, or “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and disclose your personal information when you visit our website https://equinesportrehab.com (the “Site”) and use our services. By accessing or using the Site, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
We may collect the following types of information:
A. Personal Data
Personal data refers to any information that can identify you directly or indirectly. This includes, but is not limited to:- Name
- Email address
- Phone number
- Mailing address
- Payment information (if applicable)
- IP address
- Browser and device information
- Location data
- B. Non-Personal Data
Non-personal data includes information that does not identify you individually, such as:- Usage data
- Cookies and tracking technologies
- Analytics data
- 2. How We Use Your Information
We may use the information we collect for the following purposes:- To provide and maintain our services
- To improve and personalize your experience on our website
- To process transactions and manage your account
- To communicate with you (e.g., newsletters, marketing communications, customer support)
- To comply with legal obligations
- To protect our rights and interests
- 3. Legal Bases for Processing (For EU Users)
If you are located in the European Economic Area (EEA), our legal bases for processing your personal information are as follows:- Consent: We may process your personal data if you have given us consent to do so, such as for marketing communications.
- Contractual Necessity: Processing is required to fulfill a contract with you or take steps prior to entering into a contract.
- Legal Obligation: We may process your data to comply with a legal obligation.
- Legitimate Interests: We may process data based on our legitimate interests, such as to improve our services or prevent fraud, provided these interests do not override your rights and freedoms.
- 4. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our site. Cookies are small files that are stored on your device. They allow us to recognize your browser and capture certain information. You can control cookie settings through your browser settings, but please note that disabling cookies may affect the functionality of our site.
For more details on how we use cookies, please refer to our Cookie Policy.
5. Sharing Your Information
We may share your personal information with the following parties:- Service providers: We may share your information with third-party vendors who assist with operations such as payment processing, hosting, marketing, and analytics.
- Business transfers: If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
- Legal compliance: We may disclose your information when required to do so by law or in response to valid legal requests, such as subpoenas or court orders.
- 6. International Data Transfers
If you are located outside of Canada, please note that your personal data may be transferred to and processed in countries that may not provide the same level of data protection as your home country. By using our services, you consent to such transfers.
7. Data Retention
We will retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including to comply with legal, accounting, or reporting requirements. When your data is no longer needed, we will securely delete or anonymize it.
8. Your Data Protection Rights
Depending on your location, you may have the following rights regarding your personal information:
A. European Union (EU) and European Economic Area (EEA) Users:- Right of Access: You can request access to the personal data we hold about you.
- Right to Rectification: You can request that we correct any inaccuracies in your personal data.
- Right to Erasure (Right to be Forgotten): You can request that we delete your personal data, subject to certain conditions.
- Right to Restrict Processing: You can request that we limit how we use your personal data.
- Right to Data Portability: You can request a copy of your personal data in a structured, commonly used format.
- Right to Object: You can object to the processing of your personal data under certain circumstances.
- Right to Withdraw Consent: If we process your data based on consent, you can withdraw that consent at any time.
- To exercise these rights, please contact us at info@equinesportrehab.com.
B. California Residents (CCPA/CPRA):
Under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), California residents have the following rights:- Right to Know: You can request information about the categories and specific pieces of personal data we have collected about you.
- Right to Delete: You can request the deletion of your personal data.
- Right to Opt-Out: You can opt-out of the sale or sharing of your personal data.
- Right to Non-Discrimination: You are entitled to exercise your rights without fear of discrimination.
- To exercise these rights, please contact us at info@equinesportrehab.com. We will respond within the timeframe required by law.
C. Other Jurisdictions:- You may have additional privacy rights under the laws of your jurisdiction. For example, in Canada, under PIPEDA, or in Australia under the Privacy Act, you have similar rights to access, correct, and delete your personal data.
- 9. Security
We use reasonable administrative, technical, and physical security measures to protect your personal data. However, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
10. Third-Party Links
Our website may contain links to third-party websites that are not operated by us. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any third-party websites you visit.
11. Children’s Privacy
Our services are not intended for children under the age of 13 (or 16 in the European Union). We do not knowingly collect personal information from children. If we learn that we have collected personal information from a child without verification of parental consent, we will delete that information as quickly as possible.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page with an updated revision date. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
13. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Equine Sport and Rehabilitation Centre
PO Box 106 Canoe BC Canada V0E 1K0
Email: info@equinesportrehab.com
Phone: 604-341-7509